Data deletion

There are three ways to delete data processed by Channel Integration. Each one deletes access tokens immediately and stops new data from being fetched.

1. Disconnect from your Sassly application

Open the Channels menu in your Sassly application (e.g. Onix), choose the account, then press Disconnect. That account's conversation data is deleted from Channel Integration within 30 days.

2. Revoke permission on the platform

• Instagram: Settings → Apps and Websites → remove "Sassly".
• Facebook: Settings → Business Integrations → remove "Sassly".
• Threads: Settings → Account → Website permissions → remove "Sassly".
• TikTok, X, Google (Maps, YouTube): revoke the "Sassly" app on your account's security/connected apps page.
• Google Play: remove the Sassly service account email in Play Console → Users and permissions.
• App Store: revoke the API key you created for Sassly in App Store Connect.

When a platform tells us permission was revoked or data deletion was requested, we delete that account's tokens and data and notify the related Sassly application.

3. Contact us

Email [email protected] with the account name and platform. We process requests within 30 days.